Support, shipping and returns
Last updated October 12, 2026
Contact
Email support@getpartfound.com. We reply within one business day. For an order, include the order number (GPF-...) from your confirmation email.
GetPartFound LLC
38961 Pioneer Blvd, Sandy, OR 97055
Who the seller is
Parts marked "Add to cart" are sold and shipped by GetPartFound LLC, an authorized reseller, at the price shown; the shipping and return terms below are GetPartFound's. Parts with a "See current price at [retailer]", "View at A&I Products" or "Buy on [seller]" button are sold by that retailer or seller on its own site, under its own terms, shipping and returns.
Shipping
Where we ship
We ship to street addresses in the 48 contiguous United States and the District of Columbia. We cannot yet ship to Alaska, Hawaii, US territories, military (APO / FPO / DPO) addresses or outside the United States; the cart will not check out for those destinations.
Shipping charges
Standard ground shipping is free on orders over $500 (before tax). Below that the charge depends on the weight of the order and is shown in the cart and at checkout before you pay:
- Up to 5 lb: $12.95
- Over 5 lb and up to 20 lb: $19.95
- Over 20 lb and up to 70 lb: $34.95
Heavier orders, and any part marked as truck freight, are quoted by email before anything is charged. Sales tax is calculated at checkout where required. Payment is handled by Stripe on its secure checkout page; we never see your card number.
When it ships
We place your order with the supplier within 1 business day, and the supplier ships within 1 to 3 business days of that, from its warehouse directly to you. You receive an order confirmation by email when you pay and a second email with the carrier and tracking number when the order ships. Ground transit within the contiguous US typically takes 3 to 8 business days. Orders with more than one supplier may arrive in more than one shipment.
Returns
You may return a part within 30 days of delivery provided it is unused, uninstalled and in its original packaging. Email support@getpartfound.com with your order number first for a return authorization; we will send the return address and instructions. You pay the return shipping, and a restocking fee may apply. Once the supplier receives and inspects the part we refund the price of the part to the original payment method; the original shipping charge is not refunded unless the return is due to our error. Parts that have been installed, used or damaged after delivery cannot be returned.
Damaged, defective or wrong items
If a part arrives damaged in transit, is defective, or is not what you ordered, email us within 5 days of delivery with your order number and photos of the part and its packaging. We will replace it or refund it in full, including shipping. Please keep the packaging until the claim is settled.
Cancellations
Email us right away if you need to cancel. An order can be cancelled for a full refund until it has been placed with the supplier; after that it is handled as a return.
Fitment
Catalog and fitment data can be incomplete or wrong, so please verify the part number against your equipment's own parts manual before ordering. A part that does not fit is returned under the Returns terms above.